Conn Kavanaugh’s Technology and Outsourcing lawyers approach each transaction as the acquisition of a business solution, not merely the licensing of software or purchase of technology. Our clients typically look at the purchase of technology as a strategic asset rather than an expense item. We become an integrated member of our client’s team and remain involved—long after the ink has dried on the contract—to help administer the contractual commitments, address contract interpretation issues, assist in restructuring the relationship when needed, and develop strategies for and manage the resolution of disputes. This unique business-oriented approach, along with our extensive industry experience, allows us to offer our clients both solid legal and business advice.
Technology
We have experience with a broad range of technology transactions, including software licensing, SaaS transactions, and systems integration and implementation projects. We supply industry-tested project documents including comprehensive statements of work for complex technology implementations and detailed plans for project and resource planning. We assist clients in protecting and leveraging their data in data sharing, data analytics, and other data-related agreements. Our lawyers are also engaged in evolving and innovative technologies such as AI, the Internet of Things (IoT), and open-source software.
Our technology experience also includes supporting our clients’ regular and high-volume technology needs. Our lawyers work with clients to develop workflows relating to the contract intake and management process. We develop and maintain standard form contracts for our clients to efficiently support their technology demands, including tailoring forms to their unique business and legal requirements. We lead intensive technology contracting workshops to train in-house legal and procurement personnel in negotiating these forms of contracts, enabling the client to secure favorable terms and maximize the value of the contract.
Outsourcing
We take a comprehensive, full life-cycle approach to negotiating and documenting an outsourcing arrangement, from the beginning of the transition to go-live and through to the final exit services. We help our clients prepare and analyze the legal aspects of RFPs and responses. We work on a large number of technology outsourcing transactions, including those involving managed data center services, end-user and field service support, help desk services, etc. Additionally, our lawyers represent companies that outsource a variety of business functions, including trade processing and accounting operations, healthcare claims processing, facilities management, third-party logistics, and other functions. We also frequently work to restructure and improve existing outsourcing arrangements.
Industries
Our clients’ industry sectors span healthcare, telecommunications, financial services, insurance, retail, state and local government, university and higher education, trade associations, and software and technology.
