Category: Articles & Resources

Three Things You Should Know About Service Level Agreements in SaaS/Cloud Contracts

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center. Rather the software is hosted by the vendor internally or at a third-party data center such as AWS, Azure, etc.  The customer connects to the software […]